Dedicated Support
Our Support Methods
Our experienced support team stands ready to answer any software questions you may have before, during, and after tax season. Typically during tax season, there is a higher call volume which could result in longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.
Our offices will be closed on Monday, May 26, 2025, in observance of Memorial Day.
SOLUTION CENTER
Quickly find the answers to more than 7,000+ commonly asked questions in the Solution Center!
The MyTAXPrepOffice Solution Center is your one-stop hub for expert guidance to streamline your tax prep. Stay efficient, get answers, and quickly get back to serving your clients.
Simply log in to MyTAXPrepOffice and click the Support button at the top of your screen and search for your question.
PHONE
Call and speak to a Customer Success Specialist at 307.414.1211. All times are EST.
Please listen to the options carefully to be quickly directed to the best person to answer your software questions.
Monday to Friday: 9:00 am to 5:30 pm EST
(Spanish support is available during these hours.)
Our offices will be closed on Monday, May 26th in observance of Memorial Day.
LIVE CHAT
Our Customer Success Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software.
Monday to Friday: 9:00 am to 5:30 pm EST
(Spanish support is available during these hours.)
Our offices will be closed on Monday, May 26th in observance of Memorial Day.
TRAINING VIDEO LIBRARY
Need quick answers but don’t want to or have time to contact support?
Our software has built-in training videos to help you answer any questions while you are working on your software. The training videos are located on the right-hand side and are listed based on the section pulled up in your return.
Training videos are also available from our YouTube channel by visiting MyTAXPrepOffice.com/training.