top of page

Dedicated Support

Our Support Methods

Our experienced support team stands ready to answer any software questions you may have before, during, and after tax season. Typically during tax season, there is a higher call volume which could result in longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.
 

SOLUTION CENTER

Use the Solution Center for 24/7 support! Quickly find the answers to more than 4,000+ commonly asked questions. find the answers to more than 4,000+ commonly asked questions in the new Solution Center!

 

Simply log in to MyTAXPrepOffice and click the Support button at the top of your screen and search for your question. 

PHONE

 

Reach us by phone at 307.414.1211. All times are EST.


Monday to Friday: 9:00 am to 5:30 pm EST

(Spanish support is available during these hours.)

Our friendly and knowledgeable Customer Success Specialists are standing by to answer your tax software questions and quickly get you back to doing what you do best...preparing tax returns! 

LIVE CHAT

 

Our Customer Success Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software.


Monday to Friday: 9:00 am to 5:30 pm EST

(Spanish support is available during these hours.)

TRAINING VIDEO LIBRARY

Need quick answers but don’t want to or have time to contact support?

 

Our software has built-in training videos to help you answer any questions while you are working on your software. The training videos are located on the right-hand side and are listed based on the section pulled up in your return.

 

Training videos are also available from our YouTube channel by visiting MyTAXPrepOffice.com/training

Ready to Buy?

Once you have created your Free Demo Account you will see the PURCHASE button in the menu bar of the program.  Or, simply click the EDIT SUBSCRIPTION option on your MyTAXPrepOffice Dashboard.
bottom of page