Dedicated Support
Our Support Methods
Our experienced support team stands ready to answer any software questions you may have before, during, and after tax season. Typically during tax season, there is a higher call volume which could result in longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.
SOLUTION CENTER
Use the Solution Center for 24/7 support! Quickly find the answers to more than 4,000+ commonly asked questions. find the answers to more than 4,000+ commonly asked questions in the new Solution Center!
Simply log in to MyTAXPrepOffice and click the Support button at the top of your screen and search for your question. Or open a support ticket and track the status of all your support requests in the new My Tickets section of the Solution Center.
PHONE
Reach us by phone at 307.414.1211. All times are EST.
Extended Support Hours for Tax Season
Monday - Friday: 9:00 am to 9:00 pm
Saturday: 10:00 am to 5:00 pm
(Spanish support is available during these hours.)
LIVE CHAT
Our Support Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software.
Extended Support Hours for Tax Season
Monday - Friday: 9:00 am to 9:00 pm
Saturday: 10:00 am to 5:00 pm
(Spanish support is available during these hours.)
INTEGRATED TRAINING VIDEOS
Need quick answers but don’t want to or have time to contact support? Our software has built-in training videos to help you answer any questions while you are working on your software. The training videos are located on the right-hand side and are listed based on the section pulled up in your return.
Training videos are also available from our YouTube channel by visiting MyTAXPrepOffice.com/training.