Dedicated Support

Our Support Methods

Our experienced support team stands ready to answer any software questions you may have before, during, and after tax season. Typically during tax season, there is a higher call volume which could result in longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.   
 

24/7 LIVE CHAT DURING TAX SEASON

 

The quickest and most efficient way to reach us is via Live Chat. Our Support Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software.

Monday - Friday: 9:00 am to 5:30 pm 

(Spanish support is available during these hours.)

SOLUTION CENTER

Find the answers to more than 1,400+ commonly asked questions in the new Solution Center! Simply click the Support button at the top of your screen and search for your question.

1. Please log in to the software and open the return

2. Click on the Support button at the top of your screen to enter the Solution Center

3. Follow the steps to submit a ticket regarding your return

PHONE

 

Reach us by phone at 307.414.1211. All times are EST.

Monday - Friday: 9:00 am to 5:30 pm 

(Spanish support is available during these hours.)

INTEGRATED TRAINING VIDEOS

 

Need quick answers but don’t want to or have time to contact support? Our software has built-in training videos to help you answer any questions while you are working on your software. The training videos are located on the right-hand side and are listed based on the section pulled up in your return.

 

Training videos are also available from our YouTube channel by visiting MyTAXPrepOffice.com/training

Ready to Buy?

Once you have created your Free Demo Account you will see the PURCHASE button in the menu bar of the program.  Or, simply click the EDIT SUBSCRIPTION option on your MyTAXPrepOffice Dashboard.