Our Support Methods
Our experienced support team stands ready to answer any software questions you may have before, during, and after tax season. Typically during tax season, there is a higher call volume which could result in longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.
24/7 LIVE CHAT DURING TAX SEASON
The quickest and most efficient way to reach us is via Live Chat. Our Support Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software.
24/7 Live Chat is now available.
(Spanish support available 9:00 am to 5:30 pm).
We also support and communicate via email. You may email us at with any questions, and one of our Support Specialists will respond back to you as quickly as possible.
1. Log in to the program
2. Click on the "?" icon in the top right corner
3. Select Write To Us and choose your subject from the drop down menu
Reach us by phone at 307.414.1211. All times are EST.
*Extended phone support hours for tax season:
Monday through Friday from 9:00 am to 8:00 pm EST
Saturday: 10:00 am to 5:00 pm EST
(Spanish support available 9:00 am to 5:30 pm)
INTEGRATED TRAINING VIDEOS
Need quick answers but don’t want to or have time to contact support? Our software has built-in training videos to help you answer any questions while you are working on your software. The training videos are located on the right-hand side and are listed based on the section pulled up in your return.
Training videos are also available from our YouTube channel by visiting MyTAXPrepOffice.com/training.