Our Support Methods
Our experienced support team stands ready to answer any software questions you may have before, during, and after tax season. Typically during tax season, there is a higher call volume which could result in longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.
Holiday Office Closures 2021
We appreciate your patience as we allow our team to spend time with family and friends during the holiday season. We look forward to supporting you through a successful 2021 tax season!
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24/7 LIVE CHAT DURING TAX SEASON
The quickest and most efficient way to reach us is via Live Chat. Our Support Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software.
(Spanish support available 9:00 am to 5:30 pm EST).
Reach us by phone at 307.414.1211. All times are EST.
Monday through Friday: 9:00 am to 5:30 pm.
Extended support hours begin on January 2, 2022.
****We will be open for support on Sunday, January 2 from 9:00 am to 5:30 pm EST to help our customers with pre-ACK loans.
Monday - Friday: 9:00 am to 9:00 pm
Saturday: 10:00 am to 5:00 pm
(Spanish support available 9:00 am to 5:30 pm)
We also support and communicate via email. You may email us at email@example.com with any questions, and one of our Support Specialists will respond back to you as quickly as possible.
1. Log in to the program
2. Click on the "?" icon in the top right corner
3. Select Write To Us and choose your subject from the drop down menu
INTEGRATED TRAINING VIDEOS
Need quick answers but don’t want to or have time to contact support? Our software has built-in training videos to help you answer any questions while you are working on your software. The training videos are located on the right-hand side and are listed based on the section pulled up in your return.
Training videos are also available from our YouTube channel by visiting MyTAXPrepOffice.com/training.