Discover the Solution Center
Get answers in an instant with our Solution Center
Find the answers to thousands of commonly asked questions in the new Solution Center! Simply click the Support button at the top of your screen, type in your question, and hit the search icon.
Get information about specific forms, schedules, lines, and calculations
Discover how to solve perform review and rejection errors
Learn software basics and advanced functionality
Search Articles Related to Tax Year
Pinpoint the correct article by using the Multi-scenario Articles search
Submit a return to support
Search thousands of online answers and view trending topics
NEW TO THE SOLUTION CENTER!
Full-service ticket management is now available in the Solution Center.
Manage your support tickets in the new My Tickets section found in the right panel of the Solution Center. Information such as ticket number, ticket subject, ticket status, return info, tax year, ticket text, name of the reporter, and date and time of the last update will be visible for each ticket. You can also provide more information to our Customer Success Specialists, review the resolution, and close tickets all from one convenient location. Click on the Ticket Details button to view the details of your ongoing communication with our Customer Support Specialists.
Benefits for your Business
Increase your productivity by finding answers in seconds
Save time during your busy tax season
Use the Solution Center to train new employees
Employees can find answers to questions without support
Revisit articles for an instant refresher course
Instant, round-the-clock support