top of page
On the Phone

SMS Terms of Service

MyTAXPrepOffice SMS Terms of Service



By providing your mobile phone number, you expressly consent to receive marketing or non-marketing text messages, as applicable, from MyTAXPrepOffice, including text messages made with an automatic telephone dialing system (“autodialer”), at the number(s) that you provide. Consent to receive text messages is not required, nor is consent a condition of any purchase. At any time, you may opt out of these communications.

Program Description

  1. You will receive text messages (SMS) to the mobile number you provided.

  2. Text messages are intended to provide transactional information. Examples include but are not limited to codes for phone verification, codes for 2-step verification at the time of login, appointment reminders, status updates for e-filed tax returns, invitation links to MyTAXPortal, on-demand acknowledgement messages to prospects after a call, etc.

  3. We may also provide you with sales information about renewing our product services or setup reminders.

  4. You agree that you will not use MyTAXPrepOffice text messaging programs for any illegal or unlawful purposes.

Message Frequency

  1. The number of text messages will vary depending on the messaging campaigns for which you sign up.

  2. For transactional messages, you will receive one text message per transaction. For example, you will receive one text message per login for 2-step verification at the time of login.

  3. For sales and support messages, you will receive a maximum of three messages per week.



MyTAXPrepOffice does not impose a fee for sending text messages; however, message and data rates may apply to each text message sent or received in connection with MyTAXPrepOffice text messages, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges.

How to Opt-In

To opt-in to receive text messages from MyTAXPrepOffice, please follow the instructions provided by the specific campaign from which you wish to receive messages. For example, you can opt-in to receive a 2-step verification code at the time of login by enabling that feature from the program. 

To opt-in to receive Season Readiness Setup Reminders from MyTAXPrepOffice, text "SRSTART" to 94867.
To opt-in to receive all other MyTAXPrepOffice text message campaigns, text "START" to 94867.

How to Opt-Out

  1. To stop receiving Season Readiness Setup Reminders from MyTAXPrepOffice, text "SRSTOP" to 94867. 

  2. To stop receiving text messages from MyTAXPrepOffice campaigns, text “STOP” to 94867. 


You will then receive one final message from us confirming your opt-out. Following this confirmation message, no additional  text messages will be sent to you unless you re-activate your subscription.

  3. Depending on which of the above actions you carry out, you will only be opted out of the specific text messaging program    associated with that opt-out keyword. You will remain opted into other text messaging programs. If you choose to opt-out of all campaigns, you will be opted out of all the text messaging campaigns except 2- step verification text messages, if enabled. Without 2-step verification messages, you will not be able to log in.

  4. The only way to stop receiving 2-step verification codes via text message is to disable the feature in Firm Setup in MyTAXPrepOffice.

Your Mobile Telephone Number

You acknowledge that you have the authority to represent the account holder for the mobile telephone number(s) that you provide or that you have the account holder's authorization to enter the mobile telephone number(s) that you provide and that you will not initiate messages to the mobile phone of any other person or entity. You agree to maintain accurate, up-to-date, and complete information with the Company regarding your use of the MyTAXPrepOffice text messaging programs, including, without limitation, informing the Company immediately in writing if you change, or discontinue being the regular user of, your mobile telephone number(s). You agree to indemnify the Company in full for all claims, damages, costs, and expenses, including reasonable attorneys' fees, related to or caused in whole or in part by your failure to notify the Company if you change, or discontinue being the regular user of, your mobile telephone number(s), including, but not limited to, all claims, damages, costs, and expenses related to or arising under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq.


Access or Delivery to Mobile Network is Not Guaranteed

  1. It is your responsibility to determine if your mobile carrier supports text messaging and if your mobile device can receive text messages. Your receipt of our text messages is based on your agreement(s) with your mobile carrier.

  2. You acknowledge that mobile network services are outside of the Company’s control, and the Company is not liable for issues arising therefrom, or the failure thereof, including, without limitation, hardware, software, technical, network, electronic, telephone or other communications malfunctions, errors in transmission, errors or failures of any kind, traffic congestion, lost or unavailable network connections, telephone connections, wireless phone connections, Internet, website, or ISP availability, unauthorized human intervention, incomplete or inaccurate capture of entry information (regardless of cause) or failed, garbled, incomplete, jumbled, or delayed transmissions which may limit your ability to receive or send a message, including any injury or damage to your or any other person's equipment/wireless device relating to or resulting from participating in the MyTAXPrepOffice text messaging programs. If the MyTAXPrepOffice text messaging programs are not available within your location, you agree that your sole remedy is to discontinue using the MyTAXPrepOffice text messaging programs.


Supported Carriers

  1. Supported carriers may change from time to time, but currently include AT&T, Verizon Wireless, T-Mobile, Boost Mobile, Metro PCS, Sprint, U.S. Cellular, Nextel & Virgin Mobile, among others.

  2. Carriers are not liable for delayed or undelivered messages.

  3. T-Mobile® is not liable for delayed or undelivered messages.

  4. The Company reserves the right to modify or limit the carriers that support the MyTAXPrepOffice text messaging program at our discretion and without notice.

Supported Countries

The MyTAXPrepOffice text messaging service using short code is available only to customers located in the United States of America and Canada. These MyTAXPrepOffice SMS Terms of Service are not applicable to customers residing outside of the USA and Canada.


  1. You may, at any time, text “HELP” to 94867 for a brief help message.

  2. You can also get help directly by visiting the Solution Center or calling Customer Support at (307) 414-1211.

Changes to Terms and Conditions

The Company may modify, revise, or amend these MyTAXPrepOffice SMS Terms and Conditions at any time.  Any such modification, revision, or amendment shall take effect when it is posted to our website ( You agree to periodically review these MyTAXPrepOffice SMS Terms and Conditions to ensure that you are aware of any changes. By not opting out of receiving MyTAXPrepOffice text messages, you indicate your acceptance of those changes.


Termination of Text Messages

Your receipt of MyTAXPrepOffice text messages may be suspended or canceled if we believe you are in violation of the MyTAXPrepOffice SMS Terms and Conditions. Your participation in MyTAXPrepOffice text messages is also subject to termination if your mobile telephone service has been terminated or lapses.  MyTAXPrepOffice reserves the right to change, suspend, or terminate, temporarily or permanently, all or any part of MyTAXPrepOffice text messaging programs or individual messages, with or without notice to you.


By opting in, you acknowledge and expressly consent to the receipt of text messages from MyTAXPrepOffice for informational and promotional purposes. We take your privacy seriously and want to reassure you that the information provided during this opt-in process will be treated with the utmost confidentiality. MyTAXPrepOffice will not disclose, share, or otherwise disseminate your personal information to any third party without your explicit consent, except as required by law. If you have any inquiries or require further clarification regarding our privacy policies, please read our Privacy Policy:


Limitation of Liability

By opting in and participating in text messaging with the Company, you agree to release and hold harmless the Company and its representatives from any and all liability arising from the use of Company SMS programs. To the maximum extent permitted by applicable law, the Company excludes all liability and responsibility to you (or anyone else) in contract, tort (including negligence), or otherwise, for any loss or damage resulting, directly or indirectly, from any use of, or reliance on, the MyTAXPrepOffice text messaging programs.

The MyTAXPrepOffice text messaging programs are provided as is, and the Company renounces all warranties including, but not limited to, fitness for a particular purpose or non-infringement.

Arbitration/Class Action Waiver

All disputes or claims arising out of or relating in any form to these MyTAXPrepOffice SMS Terms and Conditions, any text messages between you and the Company or between any persons or entities acting on your behalf or on behalf of the Company, regardless of the theory of liability, must be resolved by arbitration.

At the time that you accept this Agreement, if you are a business operating in the United States of America, resident or non-resident of the United States of America, and are subject to U.S Taxation, then the laws of the State of Wyoming govern this Agreement. The Company and you agree that the U.S. Dispute Resolution Process described below applies for all disputes arising out of or in connection with this Agreement or in any way relate to the application of this Agreement.

This agreement to arbitrate is intended to be broadly interpreted, and expressly includes disputes, matters, or claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory.

Most concerns can be resolved quickly and to your satisfaction by calling a Customer Support Specialist at 307-414-1211 or by submitting a ticket via the Solution Center. In the unlikely event that our Support Team is unable to resolve a complaint to your satisfaction after attempting to do so informally, or if we have not been able to resolve a dispute after attempting to do so informally, the only option is to seek settlement of that dispute through mediation. The two parties agree that mediation proceedings are confidential and non-binding. The two parties will agree on the mediator that is chosen and this mediator will decide who will be responsible for the mediation costs.

If the dispute is not settled through mediation within thirty (30) days of the commencement of the mediation proceedings (or such further period as the parties shall agree in writing), the only option is to refer the dispute to and finally resolve the dispute through binding arbitration, instead of in court. Any arbitration under this agreement will take place on an individual basis; you agree with the Company that class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed the limits within the State of Wyoming Arbitration Limits, the Company will pay American Arbitration Association (AAA) filing, administrative, and arbitrator costs totaling less than $3,000. Moreover, for any non-frivolous claim disputed through arbitration, you are entitled to recover attorneys' fees from the Company totaling less than $3,000.

The Federal Arbitration Act governs the interpretation and enforcement of this provision. To all other matters, the arbitrator shall apply Wyoming laws. We each agree that any and all disputes must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. By entering into this Agreement, you agree to arbitration for dispute resolution, and you, therefore, agree that you and the Company are each waiving the right to file a lawsuit and the right to a trial by jury. In addition, you agree with the Company to waive the right to participate in a class action or litigate on a class-wide basis. You agree with the Company that you have expressly and knowingly waived these rights.

Arbitration will be conducted by the American Arbitration Association (AAA) before a single AAA arbitrator under the AAA’s rules. You agree that the two parties will agree on the arbitrator that is chosen. Payment of all filing, administration, and arbitrator fees and costs will be governed by the AAA's rules, except as expressly stated otherwise in this Agreement. If the filing, administration, and arbitrator fees and costs total less than $3,000, the Company will reimburse those fees and costs for claims, unless the arbitrator determines the claims are frivolous. Likewise, the Company will not seek its attorneys’ fees or costs in arbitration unless the arbitrator determines the claims or defenses are frivolous. You agree that you or the Company may choose to have the arbitration conducted by telephone or based on written submissions. You agree with the Company that in-person arbitration will be conducted at a mutually agreeable location. You agree not to conduct arbitration via any payment providers or other third parties. If you go outside the aforementioned process for arbitration (including, but not limited to, by using a payment provider for arbitration), all costs incurred are your responsibility. You agree that the decision of the arbitrator shall be final and not subject to an appeal, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. You agree that the U.S. Dispute Resolution Process shall survive expiration, termination, or rescission of this Agreement.

If you wish to resolve a dispute through mediation, send a letter requesting mediation and describing your claim to: Advanced Tax Solutions LLC, Attention: Legal Department, 1603 Capitol Avenue Suite 310 A254, Cheyenne, WY 82001.



If any part of these MyTAXPrepOffice SMS Terms of Service conflicts with the law, that part will be replaced with a provision which, as far as possible, accomplishes the original purpose of the provision. The rest of the terms would continue to be binding on the parties. The replacement provision will also be binding on the parties.

bottom of page