Contact Us
MAILING ADDRESS
CONTACT SUPPORT
Advanced Tax Solutions LLC
1603 Capitol Avenue
Suite 310 A254
Cheyenne, WY 82001
Log in and click the Support button at the top of your screen to access the Solution Center
Call: 307.414.1211
Live Chat: From website or software
HOURS OF OPERATION
Mon. - Fri: 9 am to 5:30 pm EST
Saturday, January 3, 2026:
10 am to 5:00 pm EST
Starting January 5, 2026
Mon. to Fri: 9 am to 7 pm EST
Saturday: 10 am to 7 pm EST
(Spanish support is available during these hours.)
Holiday Office Closures
In observance of the holiday season, MyTAXPrepOffice will be closed on the following days to allow our employees time to spend with their families:
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Wednesday, December 24, 2025
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Thursday, December 25, 2025
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Thursday, January 1, 2026
During these closures, you can contact Support through the Solution Center or call and press pound (#) to leave a voicemail. A member of our Support team will get back to you during the next business day.
We encourage you to plan ahead and make use of our training videos and knowledge base, which are available 24/7.
Thank you for your continued trust in MyTAXPrepOffice. We wish you and your loved ones a warm, safe, and happy holiday season.